How do I Downgrade My Subscription?
Only Admins and Owners can downgrade a subscription.
Your subscription can be downgraded anytime.
Downgrade to a Different Plan
- Go to Settings & Team and choose Users tab
- Reduce the number of users to the maximum number allowed in the new plan
- Click on the User you wish to cancel or deactivate
- In the top-right corner, choose to deactivate (eye crossed out) or delete (trash can)
- Once you have reached the total number of permitted users for your new plan, click on the Billing tab
- Click on Downgrade under the plan you would like to switch to
You will have access to the premium features until the start of your next billing cycle if you downgrade to the free plan.