Close
The Knowledge. Get Teamweek’d. One topic at a time.

FAQ

In this article: how to add a task, how to invite team membershow to create a group, how to deactivate a userhow to change a password, why is my account suspended, does one subscription cover multiple workspaceshow to switch between workspaces, how to delete my account, which browsers do we support

How to add a Task in Teamweek?

To add a Task, simply click on the empty space on your Timeline and a Task popup will show up where you can add certain Task Details.

You can extend your Task by clicking and dragging or by entering the dates in the Task Details.

How to invite team members?

To invite a team member to join your Workspace:

  • Click on the bottom left green icon (+Add User)
  • Enter the email of the User you want to invite
  • Give them Access rights
  • Once they accept the invitation, they’ll be a part of your Timeline

In the same way, you can add User to a specific User Group:

  • Click on the bottom left green icon (+Add User)
  • Enter the name of the User who is already a part of your Workspace
  • Click on the user and they’ll now be shown on the Timeline of that User Group

How to create a User Group?

To create a User group:

  • Click on Groups in the upper left corner
  • Click on +Create a Group
  • Enter the Group name
  • Add the Users who should be a part of it
  • Click on Add Group

How to deactivate/remove a user?

It’s always better to deactivate Users rather than remove them, in either way you won’t be billed for them and once you re-activate them, their Tasks could still be there.

To deactivate a User:

  • Click on Options at the upper right corner – Users
  • Click on Edit next to the User you want to deactivate
  • Click on Deactivate in the upper right
  • You can find them again by scrolling down the Users list and clicking on Inactive Users
  • To activate them again, click on Edit and select Activate

To remove a User:

  • Click on Options at the upper right corner – Users
  • Click on Edit next to the User you want to delete
  • Click on Remove
  • Once you delete a User, all their Tasks will be deleted as well

How to change my password?

In order to change your password, you need to reset it first by going to https://app.teamweek.com/#recover.

  • Enter your email.
  • Click on the link we have sent you.
  • Change your password.

How to switch between Workspaces?

If you have more than one Workspace, you’d need to switch between them in order to navigate them all.

  • Click on the Options in the right corner
  • Click on the blue bar
  • The list of your Workspaces will appear
  • Click on the one you want to see
  • The browser will refresh for you

NB: One subscription covers one Workspace.

Why is my Teamweek account suspended?

This happens when:

  • Account doesn’t have enough balance to pay for the selected pricing plan.
  • You haven’t entered payment details by the end of the trial period.
  • Your account payments have failed for 7 days in a row.

To revoke the suspended state, you can either:

  • Make a new payment.
  • Reduce your team size to fit the free plan team size (max 5 users). Go to Billing and click Upgrade and select the Free plan
  • Contact us at support@teamweek.com.

Does one Teamweek subscription cover multiple Workspaces?

No, one subscription only covers one Teamweek Workspace. You can’t split a subscription into several Workspaces. If you want to have multiple Workspaces with more than 5 users, you’d have to set up several subscriptions and pay for them.

How to delete my account?

Please be aware that deleting your account, Users or Workspace is final and it cannot be reverted.

To delete your User account:

  • Go to Options in the upper right corner – Settings
  • Click on Delete My Account
  • Confirm the action and your user account will be deleted

To delete your Workspace:

  • Go to Options in the upper right corner – Settings
  • Click on the Workspaces Tab
  • Click on the Trash can
  • Confirm the action and your Workspace will be deleted

Which browsers do we support?

We support latest stable version of each major browser:

  • Firefox
  • Chrome
  • Safari 7+
  • IE 11
  • Opera
  • Microsoft Edge

If you are using some alternative browser or a derivative, it might also be supported, if the rendering engine belongs to some major browser (most notably WebKit).

If you didn't find what you were looking for, please write to support@teamweek.com and we are happy to help!

Was this article helpful?

Yes
No
Thanks for giving us thumbs up! Any feedback is still welcome!
Thanks for the feedback! Any ideas what we could do better?
Thanks for your feedback! We're always working to help you better!
Oops! Something broke. We're working on fixing it. Sorry