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Subscribing

In this artice: subscription, manage subscription, cancel subscription, VAT, change payment details, change invoice details, invoices, suspended account

How to Subscribe

  1. Click on the Options > Settings > Billing.
  2. Choose a suitable plan.Billing tab
  3. Click on Start 30 Days Free Trial.
  4. First upgrade is free  for 30 days.
  5. To continue subscription after the trial, add your payment details.

Manage Subscription

On your Billing page you will find information about:

  • Account balance.
  • Current monthly charge.
  • Next payment date.
  • Your current method of payment.
  • Invoices/receipts.

Add/change payment details:

NB: We will make a one-dollar test payment to validate your credit card, but this will be cancelled immediately.

If you wish to add/change you payment details:

  • Go to Options – Settings – Billing
  • Click on History, Payment & Invoice Details
  • Click on Payment Details and you can change all your credit card info from here

Add invoice details

  • Go to Options – Settings – Billing
  • Click on History, Payment & Invoice Details
  • Click on Invoice Details and you can change all your billing info which you need to see on your invoice

NB: Once your invoice has been generated, it’s not possible to change it for that period. Your new Invoice details will be applied to the next invoice that we generate.

Download invoices/receipts

All your invoices can be downloaded in the PDF form from the Billing tab.

  • Go to Options – Settings – Billing tab
  • Click on History, Payment & Invoice Details
  • Under the History tab, you should see all your payments and invoices
  • Click on PDF and you will see the invoice for that period

Cancel subscription

If you wish to cancel the subscription:

  • Go to Options – Users and reduce your team size up to 5 users by either deactivating or removing them
  • Then, go to the Billing tab and click Downgrade on the Free plan.

 Value Added Tax

  • Since we are located in Europe, we are required to include VAT charges on invoices for all European customers.
  • VAT will be displayed on all invoices as a separate item.
  • If you fill in a valid VAT code you will receive 0% tax rate invoices.Billing
  • In case our European customers have added no VAT code, extra 20% of Estonian VAT will be charged.
  • Please enter the code with capital letters and numbers without any dashes or other separators.
  • Your code will remain not valid (marked in red) as long as it’s confirmed by your country rules.
  • Estonian residents will always be charged VAT.
  • We do not store any credit card information.
  • We receive payment references from the payment solution provider. We use a third party payment gateway to handle all payments.

 Suspended Account

This happens when:

  • Account doesn’t have enough balance to pay for the selected pricing plan.
  • You haven’t entered payment details by the end of the trial period.
  • Your account payments have failed for 7 days in a row.

To revoke the suspended state, you can either:

  • Make a new payment.
  • Reduce your team size to fit the free plan team size (max 5 users). Go to Billing and click Upgrade and select the plan. no 1.
  • Contact us at support@teamweek.com.

NB! No refunds are made for any payments that have already been made.

If you didn't find what you were looking for, please write to support@teamweek.com and we are happy to help!

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